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What will you learn through this Webinar Recording?

  • Learn why major consolidators are investing in technology and what you are missing.
  • Explore how Funeral 365's solution elevated Carriage Services, offering insights on industry trends and technology's pivotal role.
  • Gain insights from the Chief Information Officer, Rob Franch on overcoming funeral business challenges, driving growth, and improving operational efficiency.


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Eric Banks

Director of Sales and BD - Funeral 365

He is a business and digital transformation professional with over 35 years of global cross-industry experience enabling re-imagined capabilities yielding sustainable profitability, growth and stake-holder value.

He is certified in process improvement, technology sales, and marketing for high growth organizations specializing in Deathcare Management, SaaS, Enterprise Resource Planning, Customer Relationship Management, Supply Chain Management, and Mobile Business Applications.


Rob Franch

Chief Information Officer - Carriage Services

He has over 25 years of IT experience, focused on leading high performing global teams across multiple technology verticals, specializing in global leadership, strategy and solution development & delivery for Fortune 500 enterprises.  

He has demonstrated proven results in managing large teams, budgets, and portfolios across complex, diverse environments. In April 2022, he joined Carriage Services as the Chief Information Officer (CIO) with the mission to provide best-in-class IT services and lead the digital transformation within the deathcare space.​