Reflecting on Dead Talks 2025: Un-Cremating Profits with Technology

Funeral 365 had the honor of participating in Dead Talks 2025, one of the most anticipated events in the funeral profession, hosted by the International Cemetery, Cremation, and Funeral Association (ICCFA). Held on February 4-6 in the vibrant city of Las Vegas, this conference brought together thought leaders, innovators, and sales professionals committed to shaping the future of the funeral industry.  

Eric Banks at Dead Talks 

Our Director of Sales and Business Development, Eric Banks, represented Funeral 365 with his impactful presentation, ‘Un-Cremating Your Profits with Technology’. Eric, an expert in sales and IT, delivered an engaging session titled ‘How to Leverage Technology in Your Sales Process’. His presentation provided attendees with actionable insights on using modern tools to revolutionize funeral home operations, enhance customer experiences, and drive financial performance. 

Eric's session was built around six transformative strategies that demonstrated how technology can empower funeral businesses to adapt and thrive in an evolving market: 

1. Deliver Unmatched Customer Experience: Eric emphasized the power of technology in personalizing client interactions. Tools like customer questionnaires, digital calendars, and family portals were showcased as ways to streamline operations, uncover upsell opportunities, and build lasting loyalty.
   
   
2. Maximize Revenue Opportunities: Attendees learned how technology enables businesses to attract modern families by offering flexible services, like online appointment requests and family portals, while optimizing sales processes through automated insights.
   
   
3. Boost Efficiency and Serve Families Faster: Eric highlighted the time-saving benefits of digital tools, such as task automation and real-time collaboration, which allow teams to focus on delivering exceptional service and minimizing costly errors.
   
   
4. Maintain Perfect Compliance: Technology's role in simplifying regulatory compliance was a focal point, with examples of secure data management and automated tracking systems ensuring all legal requirements are met seamlessly.
   
   
5. Drive Financial Performance with Insights: Attendees explored how data-driven decisions powered by real-time analytics can optimize offerings, track seasonal trends, and cut unnecessary costs, ultimately improving profitability.
   
   
6. Scale Efficiently, Grow Effectively: Finally, Eric discussed the scalability of cloud-based solutions, which enable businesses to expand without significant resource investments while maintaining flexibility and high service standards. 

Dead Talks 2025 proved to be more than just a conference—it was a catalyst for meaningful change in the funeral profession. By sharing innovative ideas and showcasing practical solutions, Funeral 365 reaffirmed its commitment to empowering funeral homes with cutting-edge technology. 

We are deeply grateful for the opportunity to connect with industry professionals and contribute to advancing the field. To learn more about how Funeral 365 can support your business, visit our website or reach out to our team. Together, let’s embrace technology and pave the way for a more innovative and profitable future.