Blog on the Webinar- Innovate to Elevate: with Carriage

The recent "Innovate to Elevate" webinar, hosted by Funeral 365, marked a significant moment in the death care industry's ongoing dialogue about the role of technology in shaping future operations. The session, which featured Rob Franch, Chief Information Officer of Carriage Services, alongside Eric Banks, Director of Sales, and Business Development at Funeral 365, offered profound insights into the technological advancements and strategic initiatives propelling the sector forward. 

One of the webinar's key themes centered on the necessity of embracing technological solutions to meet the evolving demands of both the industry and the families it serves. As the sector continues to witness shifts towards preferences like direct cremation and away from traditional practices, technology emerges as a vital tool in adapting to these changes while maintaining the core mission of compassionate family care. 

During the webinar, Rob Franch shared his unique perspective, drawing from his extensive experience across various industries. He highlighted the parallels between the challenges faced in death care and those in other sectors, emphasizing the importance of innovation and technology in achieving scalability, sustainability, and enhanced service delivery. Franch's insights underscored the notion that, while death care may have its unique complexities, the principles of successful business transformation remain consistent. He quoted "Disruption is going to find you, and I think that's been proven time and again with companies like Blockbuster, Kodak. They waited too long to innovate, and some of that was the end of that company as it existed. Great companies embrace innovation, they run towards the fire, and they try to get ahead of it." 

A significant focus was placed on the transformative potential of Funeral 365's solutions. Our cloud-based platform, built on the robust Microsoft stack, offers customizable, scalable, and secure options for funeral homes, crematories, and cemeteries of all sizes. Through real-time updates, comprehensive analytics, and streamlined communication, these solutions aim to alleviate administrative burdens, allowing professionals to dedicate more time to what truly matters - serving families with dignity and care. 

The webinar also delved into the strategic thinking behind Carriage Services' decision to partner with Funeral 365. This collaboration exemplifies a forward-thinking approach to leveraging technology not only as a means to enhance operational efficiency but also as a differentiator in a competitive market. The shared vision of both companies reflects a commitment to empowering death care professionals with tools that foster innovation, improve customer experiences, and safeguard the future of the industry. Eric Banks reiterated this, "Funeral 365 is here to address your needs, helping to refine your operations and enhance service quality." 

Moreover, the discussion highlighted the essential role of security in the adoption of modern technologies. In an era where data protection is paramount, the assurance of robust security measures remains a critical factor in the decision-making process for integrating new systems. The emphasis on security underscores the industry's responsibility to protect sensitive client information and maintain trust. 

In conclusion, the "Innovate to Elevate" webinar provided a compelling overview of the death care industry's journey towards technological integration. By sharing real-world applications and strategic insights, the session offered valuable guidance for businesses seeking to navigate the complexities of modernization. As the industry continues to evolve, the partnership between Carriage Services and Funeral 365 stands as a testament to the power of collaboration and innovation in shaping a future where technology and tradition converge to meet the needs of families and communities. 

Full Webinar recording available: 

If you would like to watch the full recording of the webinar, click here. 

For more information on Funeral 365 and how it can transform your business, explore our website.

About Carriage Services: 

Carriage Services is a leading provider of professional funeral and cemetery services and products in the United States. With a commitment to embodying the highest levels of professionalism, ethics, and quality within the industry, Carriage Services prides itself on its foundational belief in the importance of exceptional staff quality. This belief is crucial for fostering a high-performance culture, positioning Carriage Services at the forefront of excellence in meeting the needs of client families and communities nationwide. 

Explore their website here.